Help & Support

Potsalt Events app is available on Android and iOs. Please ensure that you search 'Potsalt Events' in the app store. The app will be used in conjunction with an e-ticket that is only accessible via the Potsalt Events app.You must have a Potsalt Events account in order to place an order, if you are not logged in already, you will be prompted to log in mid booking. Once your booking has processed, you will be able to access your e-tickets by logging into the Potsalt Events app, using the same email and password you would use to log into your Potsalt Events account online.

If you select MMG as your payment method, you will see your tickets as soon as the organizer confirms payment. Other payment methods such as PayPal will show your tickets immediately once funds are successfully transferred.

If an event is selling tickets on this platform, we recommend that you buy your tickets in advance to avoid any disappointment.We cannot guarantee that there will be tickets available on the event day.

To request a refund you will need to contact the event organizer directly. Because Potsalt Events is the ticketing system, not the event organizer, Potsalt Events cannot refund or exchange tickets on behalf of the event organizer. The organizer contact information can be found on the event page.

We understand the importance of data privacy and offer a process for removing your account and personal data from our system. This process involves a permanent deletion of all information associated with your account. To begin this process, please reach out to our support team via email at support@potsalt.events. Make sure to send the request from the email address linked to your account and provide any necessary verification information to confirm your identity.